Terms of service

These terms apply to cleaning services booked with us online, by phone or in person.

Booking and prices

• Your price is based on the information you give us about your home (size, rooms, condition). If the home is very different from what was described, your team lead will propose a new price and you approve it from your phone before any extra work.
• Recurring plan prices apply from the second visit; the first visit is priced as a one-time cleaning.

Payment

• We save your card with our payment processor when you book and charge it after the cleaning.
• Tips are optional and go 100% to the team.

Changes and cancellations

• You can change or cancel for free up to 48 hours before your visit.
• Later cancellations or changes have a fee of 50% of the cleaning. If we cannot get into the home at the scheduled time, the fee is 50% of the cleaning price.

Satisfaction guarantee

• If something was missed, tell us within 24 hours with a photo. We will return within 48 hours to re-clean the area at no cost.
• Refunds are decided by management after the re-clean.

Damage

• Tell us the same day if something was damaged. We will repair or reimburse up to $500 per incident; cash, jewelry and undeclared valuables are excluded. Please put them away before the visit.

Safety

• Our team may stop work if conditions are unsafe (for example aggressive pets, mold, biohazards) and will contact you.

Hiring our team

• To protect our employees and service, please do not hire our team members directly for 12 months after their last visit to your home.

Privacy

• See our privacy notice. Photos of your home are private; we only use them for marketing with your written permission.